Guide to postage for UK & Overseas.
We post out daily; however, please allow 5-7 working days for delivery in the UK and 10-14 days for overseas orders from your dispatch date. While we hope all orders are delivered promptly, we do have to rely on third-party couriers, and customers should understand that delivery times are beyond our control.
UK Customers: There is a minimum charge of £4.80 for any single item listed on the website, with a maximum postage charge of £9.95 for combined multiple purchases up to 15 kilos in weight. We use EVRI and Royal Mail.
Overseas Customers:
Once your order is boxed up and we have the exact weight and dimensions, Joanne will find you the best shipping price and send you the details. She will then refund any postage overpayment straight away. You only pay the amount it costs to ship.
Please be aware that all the couriers are experiencing high delays with exporting goods overseas, this is due to the new paperwork needed for customs and the customs clearance itself.
Customs will contact the buyer directly with any charges that are incurred.
Overseas shipping (Brexit Changes) please read.
Goods leaving the UK for the EU will now be charged Import Duty & Import VAT at EU-set rates.
The recipient will be liable for these. Customs will contact the buyer directly with any charges that are incurred.
*Refusal to collect parcels for any reason resulting in them being returned to us by the courier causes additional risks to the buyer, as these are only insured to their original destination. Any loss of goods or damage caused by uncollected items will be charged to the payment made for the order.
Note also: Items returned from overseas by courier (for non-collection) will only be given as credit notes only (less shipping costs) due to the work involved in processing/packaging/handling these orders.
Returns can take 6-8 weeks. These returned orders will be held as credit notes only and will only be processed once the parcel has been returned safely.
Parcels sent to Austrian and Italian businesses ‘ addresses require an EORI number, even if the recipient is a private individual. If this cannot be provided, please send to a residential address instead or send a personal ID Number.
All items have been given an individual packed weight when listed on the website; this is calculated automatically at the checkout and does not account for combined purchases. This may result in overcharging if more than one item is ordered; however, when your order is packed, weighed, and measured, we find you the best rates available for a tracked insured service and refund any overpayments made as soon as the parcel is booked in for collection. We also send you the receipt for the postage so you can see the price paid is the price charged.
The initial cost is always the first item, it doesn’t seem to matter how small the item is, the courier will still charge a basic handling/starting rate to ship the first item, but the cost is much better when multiple items are shipped out together as the website charges a maximum price of £35.00 for a box (for most countries – see below) weighing up to 15 kilos.
*(Please note for orders placed that weigh over 15 kilos we will contact you regarding any addition postage charges)
EUROPE – MAXIMUM CHARGE for up to 15 KG in weight = £35.00
Canada, Australia, USA, and Hong Kong courier prices do not qualify for the 15 kilo maximum charge as these are more expensive countries to ship to, although we always try to find you the best prices to ship.
*(Please note for orders placed that weigh over 15 kilos we will contact you regarding any addition postage charges)
*There is a limit on how many planes we can pack safely in one box, so if you are ordering a multiple of planes and this cannot be packed safely in one box, we will contact you and advise.
Our postage and packing policy ensures your items are packed with care to eliminate any damage that could be caused by transit. We have a very good record with this and promise to ensure best practices are used. Secondly, we aim to provide the best rates and service possible for your shipping.
Once your order is boxed up and we have the exact weight and dimensions, Joanne will find you the best shipping price and send you the details. She will then refund any postage overpayment straight away. You only pay the amount it costs to ship.
NOTE: Tooltique Ltd acts as a 3rd-party agent for services and materials used & applied for packing and postage charged in the checkout.
